Shipping policy

The Food is Good, LC · thefoodisgoodlc.com
Last Updated: September 25, 2026

We thank you for shopping The Food is Good, LC.

We appreciate you and want you to have a great experience with us.

Sometimes, things go wrong and we want that to be as painless as possible.

Here are some things you should know when you shop with us. By placing an order through thefoodisgoodlc.com you will be agreeing to the terms below.

These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

General Information

Stock Availability:

We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all the items selected at the time of purchase. In this instance, we will fulfill the order for the available products and contact you about out of stock items; whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Shipping Costs

Shipping costs are calculated during checkout. Payment for shipping will be collected at the time of purchase. This price will be the final price for shipping costs to our customer.

The Fulfillment of Orders

General Processing Time: 1 day, orders ship within 24 hours

There are times when an order can be processed immediately for fulfillment. Other times, we need time to validate your purchase in an effort to reduce fraud. This is a benefit to you and The Food is Good, LC.

Estimated Delivery Times:

- 5 - 6 days for Domestic (orders ship within 24 hours)

- International delivery times vary by destination (see International Shipping below)

- Some items may require a longer delivery and it will be stated.

International Shipping

Orders placed from outside the United States are fulfilled through Shopify's Managed Markets program. For these orders, Global-e acts as the merchant of record (the legal seller of the products you buy). Global-e handles duties, taxes, customs documentation, and delivery arrangements, so nothing extra is due when your order arrives. Please note that PayPal is not available on international (Managed Markets) orders.

In-person (pop-up event) purchases

Items you buy at one of our pop-up events are handed to you at the event, there is nothing to ship.

Wholesale orders

Delivery for wholesale and retail-partnership orders follows the delivery terms in the applicable agreement.

Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Change of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been processed.

Cancellations

To cancel a pre-order, email support@thefoodisgoodlc.com any time before it ships. We will cancel it and refund the full amount paid to your original payment method; if a balance has not yet been charged, it will not be collected. Once a pre-order ships, it can no longer be canceled. For other orders, please contact us as soon as possible. We can cancel an order before it ships, but cannot cancel it after shipment. See our Purchase Options page for details on cancellations, and our Refund Policy for details on eligible returns.

Tracking Notifications

Upon fulfillment, customers will receive a tracking code or link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Parcels Damaged in Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service for next steps and/or refer to our Refund Policy.

Refused Packages

Any order that is unable to be delivered and is returned to us will be treated as a return. Once received and inspected, accepted eligible returns will receive store credit for the purchase amount, less applicable shipping charges, including return shipping.

Shipping Restrictions

We ship our products anywhere we offer delivery, there are no brand-based shipping restrictions. For international orders placed through Shopify's Managed Markets program, products that are restricted in your country are automatically hidden from the catalog and can't be purchased. In the rare case that an item in your order can't be shipped to your location, we'll notify you by email and refund or exchange that portion of your order, per your preference.

Refund Policy

The Food is Good, LC · thefoodisgoodlc.com
Last Updated: September 25, 2026

We want you to love what you ordered. This page explains what can be returned, how exchanges work, and how refunds are issued.

Non-returnable items

Food and drink items are non-returnable, unless they arrive damaged, defective, or wrong. Sale items and gift cards cannot be returned either.

Please get in touch if you have questions or concerns about your specific item before you buy.

Damages and issues

Please inspect your order when it arrives. If your food or drink item or your non-food item arrives damaged, defective, or wrong, contact us right away at returns@thefoodisgoodlc.com so we can evaluate the issue and make it right.

Eligible non-food items

For eligible non-food items, we have a 14-day return and exchange policy. You have 14 days after the date of delivery to request a return or exchange.

To be eligible, your non-food item must be unused and in its original packaging, in the same condition you received it. You will also need your receipt or proof of purchase.

To start a return, visit our Happy Returns portal at thefoodisgood.happyreturns.com. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with a return question at returns@thefoodisgoodlc.com.

Exchanges

For eligible non-food items, the fastest way to get what you want is through our Happy Returns portal.

Store credit

We will notify you once we have received and inspected your return, and let you know if the return was accepted or not, and the reason why. If accepted, you will receive store credit for the purchase price, less any applicable shipping charges. Return shipping is deducted unless the item arrived damaged or wrong.

If you paid with a gift card and there is an issue with your order, such as damage, a defect, or the wrong item, we will make it right and grant store credit where appropriate, just like with any other purchase.

A note on pre-orders

This page covers returns of delivered orders. Canceling a pre-order is different. If you cancel a pre-order before it ships, you receive a full refund to your original payment method. See our Purchase Options page for details.

In-person (pop-up event) purchases

Something not right with your purchase? Let us know before you leave the event. On-site exchanges are welcome as long as the products have not been taken off the premises. After items have left the event, the standard return policy above applies.

Wholesale orders

Returns for wholesale and retail-partnership orders are handled according to the applicable agreement.