Explore our FAQ page
Here, you'll find answers to common questions about our diverse offerings, the Curious Buds Society, ordering processes, and community initiatives. Whether you're a long-time customer or new to our brand, this resource is designed to provide you with valuable information and help you make the most of what we offer. We're here to assist you on your culinary journey with The Food is Good, LC. - Store Manager
Our Products
What types of products do you offer?
- Teas and tea infusions
- Dressings, marinades, and sauces
- Spices, seasonings, and rubs
- Oils and vinegars
- Sweeteners and honey products
- Condiments and spreads
- Other Pantry staples
- Beverage accessories & Serverware
Our catalog spans from everyday essentials to gourmet specialties, catering to various tastes and dietary needs.
Do you offer options for special dietary needs?
Yes! We pride ourselves on catering to various dietary preferences and requirements.
Whether you're following a keto diet, embracing a vegan or plant-based lifestyle, requiring gluten-free options, or seeking organic and non-GMO choices, we've got you covered.
Can you highlight some of your unique or popular products?
Certainly! Some of our standout offerings include:
- Our Dressing & Marinade line
- Organic extra virgin olive oil from Sardel
- Gourmet honey sugar cubes
- Unique tea blends like Roobios blends & Oolongs
- Bravado spices and hot sauces
- Our Powdered Beverage Mixes
- Our Balsamic Vinegars
These are just a few examples from our extensive catalog that showcase our commitment to quality and flavor.
Our Subscription Program
How does your Subscription Service work?
Our Product Subscriptions allow you to receive regular deliveries of any products from our catalog, including our popular sip bundles. It's a convenient way to ensure you never run out of your favorite flavors.
Can I customize my Product Subscription?
Absolutely! You can customize your Product Subscription by selecting any products from our catalog, including individual items or sip bundles, and setting your preferred delivery frequency.
What are sip bundles?
Sip bundles are curated collections of our beverage products, typically featuring a variety of our teas and other drink options. They're a great way to embark on a flavor adventure or stock up on your tried-and-true favorites.
How do I manage my subscriptions?
You can easily manage your subscriptions through your account on our website. Here, you can modify products, adjust delivery schedules, pause, or cancel your subscriptions at any time.
Ordering and Shipping
Where do you ship your products?
We ship within the United States, including Hawaii and Alaska. International shipping is available through Managed Markets where delivery is offered at checkout. Available destinations may vary; please check checkout for your location.
What payment methods do you accept?
We offer a variety of flexible payment options to make your shopping experience convenient.
Our accepted payment methods include:
- PayPal
- Klarna
- Affirm
- Bitcoin (via Solana Pay)
- Major credit cards (through Shopify Payments)
These options allow you to choose the payment method that best suits your needs, including traditional methods, installment plans, and cryptocurrency.
Where can I purchase your products?
Our products are available through our official website (thefoodisgoodlc.com), Walmart.com, and the Shop app. Each platform may offer its own discounts and promotions, so check for special offers when shopping.
How can I track my order?
Once your order ships, you'll receive an email with tracking information. You can also log into your account on our website to view your order status and tracking details. Additionally, you can request that information in a chat, located at the bottom right of the screen.
What are your shipping rates?
Shipping rates vary based on the destination and the size and weight of the package. For specific shipping costs, you can view the rates at checkout before finalizing your purchase.
How long will it take to receive my order?
Typical processing time is 24hrs. Once shipped, delivery times usually range from 3-10 business days depending on your location and shipping service chosen.
What is your return policy?
Food and drink items are non-returnable unless they arrive damaged or incorrect. Eligible non-food items may be returned within 14 days using Happy Returns. Accepted eligible returns receive store credit, less any applicable shipping charges. If a pre-order is canceled before it ships, you will receive a full refund to your original payment method.
International Trade Tools
What is the Global Trade Data Tool offered by The Food is Good, LC?
Our Global Trade Data Tool gives you instant access to up-to-date tariffs, duties, and regulatory requirements for food and beverage products in hundreds of countries—by HS code and market. It’s designed to help you trade smarter, stay compliant, and unlock new opportunities.
How is this different from other trade data resources?
Our tool is free for our community and powered by real customs data from the International Trade Council and ADAMftd. You get reliable, actionable insights with no hidden fees or complicated setup.
What additional features can I access by subscribing through your ADAMftd affiliation?
You'll unlock premium features such as:
- Deep-dive importer/exporter data
- Real customs records and shipment analytics
- Advanced supply chain mapping
- Market demand, pricing, and partner discovery tools
- Priority support and exclusive discounts
Who can benefit from these tools?
Whether you’re a food entrepreneur, another small business, or established brand, these tools are designed to help you source smarter, expand globally, manage compliance risks, and make data-driven decisions in real time.
Is there a cost to use the on-site tool?
Our lookup tool is free for the community. Advanced features and deeper analytics are available by subscribing through ADAMftd, often at a discounted rate via our link.
How often is the data updated?
The data is updated daily, ensuring you always have access to the latest tariffs, regulations, and market trends.
Can I use the tool for products outside of food and beverage?
Yes! While our focus is on helping food and beverage businesses, the tool supports a wide range of product categories for global trade.
How do I get started with premium features?
Visit our affiliate page at ADAMftd x The Food Is Good, LC to subscribe and unlock all advanced offerings.
Is my data secure when I use these tools?
Absolutely. Your searches and personal information are protected according to ADAMftd’s and our privacy policies.
Who do I contact for support?
For technical issues or premium account support with your ADAMftd subscription, contact ADAMftd directly. For questions about our on-site trade data tool, please reach out to us via our Contact page.
Are you affiliated with Good Foods Group, LLC, LC Foods, or The Good Food Company?
No. The Food is Good, LC is a Georgia-based, independently owned company. We are not connected to or affiliated with any other similarly named food companies.
The Curious Buds Society
What is the Curious Buds Society?
The Curious Buds Society is our vibrant community of food and beverage enthusiasts. It's a multi-tiered loyalty program that offers exclusive rewards, early access to new products, and special discounts to our members.
How do I join the Curious Buds Society?
To join the Curious Buds Society, make your first purchase and subscribe to our newsletter. That earns you an invite to join.
What is the First Taste Program?
The First Taste Program gives members early access to our newest products and the chance to share feedback before they are released to the general public. Participation is voluntary, and you can opt in or opt out at any time. The feedback you share may be used to develop and improve our products.
How do I join the First Taste Program?
- Opt in on our First Taste Program page and become a Curious Bud Flavor Pioneer. Participation is voluntary, and you can opt out at any time.
- Introduce yourself. Take the quiz. Allergic to peanuts? Can't resist chocolate? We're all ears!
- Cherry-pick your goodies from our current lineup. Go wild, you can even snag 'em all!
- Seal the deal with your payment, and voila! You're officially a taste trendsetter.
How often do you release new products through the First Taste Program?
We aim to introduce new products for testing regularly, but the frequency may vary. First Taste Program members will be notified when new items are ready for their inquisitive palates and honest productive feedback.
Newsletters and Community Initiatives
How can I subscribe to your newsletter?
You can sign up for our "The Buds Weekly" newsletter on our website to receive updates, recipes, and exclusive offers. This also entitles you to an invite to join the Curious Buds Society once you've made your first purchase!
What kind of content do you share in your newsletters?
Our newsletters include product highlights, healthy living tips, recipes, and other value-added services. We also feature educational content about ingredients, helping our Curious Buds and Flavor Hunters deepen their culinary knowledge and appreciation for quality foods and beverage options.
What community initiatives do you have for the Curious Buds Society?
We have three newsletters for our Curious Buds community:
- The Buds Weekly: Our main communication channel for updates, recipes, and exclusive offers. It features our favorite series, including Tea Time Trivia, The Healthy Week Kickoff, Wellness Wednesday, and Mindful Moments. Plus, seasonal campaigns around holidays and changing seasons.
- The Buds Monthly (The Global Tour): A discovery of new cuisines and ingredients from around the world.
- Exclusive Treasures / First Taste: Early access to new products, with the chance to share feedback before they launch.
These initiatives are designed to educate, inspire, and engage our Curious Buds, creating a vibrant community of food and beverage enthusiasts. Through these programs, we aim to enhance our members' culinary experiences and support their journey towards a healthier, more flavorful lifestyle.
Social Media and Fostering Community
Do you have a blog?
Yes! Our blog is divided into three main categories:
- Tasty Recipes: A collection of culinary creations featuring our products with creative serving ideas; perfect for home cooks of all levels.
- About Our PBMs: Informative posts about Powdered Beverage Mixes (PBMs), including usage tips and health benefits.
- In Other News: Educational content about ingredients we carry, as well as other interesting ingredients from a global perspective. This section broadens our Curious Buds' culinary horizons and deepens their understanding of global food culture.
Where can I follow The Food is Good, LC on social media?
Our social media accounts are not currently active on Facebook or Instagram. You can find our active channels on LinkedIn, TikTok, Pinterest, and X. Please check those channels for updates and content from The Food is Good, LC.
How does your social media content relate to your community initiatives?
Our social media content is closely aligned with our community initiatives. You'll find:
- "Tea Time Trivia" posts to educate and entertain
- "Wellness Wednesday" tips for holistic health
- "Foodie Friday" recipe shares and cooking inspiration
- "Sip & Savor Saturday" flavor exploration posts
- "Mindful Moments" for relaxation and mindfulness We also use our social platforms to announce exclusive offers and events for our Curious Buds Society members.
How can I engage with your community beyond following on social media?
For our most engaged members, opt in to our First Taste Program for exclusive product testing opportunities.
Customer Support
How can I contact your customer support team?
You can reach our customer support team via email (support@thefoodisgoodlc.com), direct messaging across our social media shops, or through the contact and chat forms on our website. We're always here to assist our Curious Buds!
Can I get support here for purchases made on other platforms like Walmart.com or social media shops?
Partially. For items purchased at Walmart.com, Walmart will handle your customer service inquires, via email, phone call, or in store interactions. We provide support for all other platforms where the purchase was made.
Do you offer a satisfaction guarantee?
While we don't have a formal satisfaction guarantee due to the sensitive nature of our products, we are committed to ensuring our customers have a positive experience. If you're unsatisfied with your purchase for any reason, please reach out to our customer support team, and we'll work with you to address your concerns.
How can I stay updated on new products, promotions, and discounts?
The best way to stay informed is to:
- Join our Curious Buds Society.
- Follow us on social media (LinkedIn, TikTok, Pinterest, and X)
- Regularly check our website and partner platforms (Walmart.com, The Shop App) for special offers.
Remember, different platforms may have their own unique promotions and offer in house support so it's worth checking multiple channels for the best deals and assistance with those orders if you so choose. We can still help you here.
Store Policies
Where can I access your Store Policies and important notices?
Our Store Policies and important information are readily available for your reference:
- In the main navigation menu of our website, you'll find a dedicated "Policies" tab.
- Additional policy information is located in the footer section of our website.
We encourage all customers to review these policies to ensure a smooth shopping experience and to understand our terms of service, privacy practices, and other important guidelines.
What's your process for handling product recalls, and how will you let me know if a product I've bought is affected?
In the event of a recall, we prioritize customer safety and communication. We will notify affected customers immediately through direct communication channels such as email. Additionally, any recall information will be prominently displayed on our website's homepage and the relevant product pages.
We recommend regularly checking your email and our website for any important updates or notices regarding our products.
Misc.
How should I store and care for my products to ensure the best quality and longevity?
Proper storage is key to maintaining the quality and flavor of our products. Here are some general guidelines:
- Teas and Herbs: Store in an airtight container away from light, heat, and moisture. Keep in a cool, dark place like a pantry or cupboard. Avoid storing near strong odors as teas can absorb other scents.
- Spices and Seasonings: Keep in airtight containers in a cool, dry place. Avoid direct sunlight and heat sources. Most ground spices maintain peak flavor for about 6 months to a year.
- Oils and Vinegars: Store in a cool, dark place away from heat and direct sunlight. Tightly seal bottles after each use. Some oils, especially nut-based ones, may benefit from refrigeration after opening.
- Sauces and Condiments: Refrigerate after opening unless the label specifies otherwise. Use clean utensils to prevent contamination.
- Honey and Sweeteners: Store at room temperature in a dry place. If honey crystallizes, gently warm in a jar in warm water.
- General Tips: Always check the label for specific storage instructions. Use older products first to ensure you're enjoying everything at its peak quality. Keep all products sealed when not in use to preserve freshness.
By following these guidelines, you'll help ensure that your The Food is Good, LC products maintain their quality and flavor for as long as possible. Remember, proper storage not only extends the life of your products but also preserves their unique flavors and aromas for your culinary adventures!
Can't find what you're looking for?
Send us an email, or reach out to us via chat letting us know what you need and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us here

