Terms Of Service

The Food is Good, LC · thefoodisgoodlc.com
Last Updated: September 25, 2026

Welcome, and thanks for shopping with us. These terms are the agreement between you and The Food is Good, LC ("we," "us," "our") when you visit our website or buy from us. Like our Privacy Policy, they're organized in layers so it's easy to see who does what:

  1. Our terms: the rules for buying from The Food is Good, LC.
  2. Shopify's role: our store runs on Shopify's platform, which has its own part to play.
  3. Third parties: payment providers and service partners act under their own terms.

By using our site or placing an order, you agree to these terms. If you don't agree, please don't use the site.

Layer 1: Our terms

Who you're buying from

When you order from us within the United States, your purchase is with The Food is Good, LC. When you order from outside the United States, your order is fulfilled through Shopify's Managed Markets program and Global-e acts as the legal seller (merchant of record). See Layer 3. Either way, we prepare and ship your products with care.

Products, pricing, and availability

  • We work hard to describe and photograph our products accurately, but we can't guarantee your screen shows colors exactly as they are.
  • Prices, promotions, and availability can change without notice. If we discover an error in a product description or price, even after you've ordered, we may correct it or cancel the order and refund you.
  • Some products are available only online and in limited quantities. We may limit how much any person, household, or order can purchase, and we may decline or cancel orders that look fraudulent or are placed by resellers.
  • Any offer on this site is void where prohibited.

Orders and payment

  • When you place an order, you're offering to buy; we accept when we process it. We may decline or cancel any order.
  • You agree to give us current, complete, and accurate billing and contact information, and to keep your account details up to date.
  • Your payment details go directly to the payment provider you choose. We never see or store your full card or bank numbers. (See Layer 3.)

Subscriptions

Some of our products are available as subscriptions: recurring deliveries billed automatically.

  • Billing: You'll be charged at the frequency you choose (for example, monthly) until you pause, skip, or cancel. The price, billing interval, and any introductory discount are shown before you check out.
  • Renewal and price changes: Your subscription renews automatically each billing period. If we change the price, we'll tell you in advance.
  • Managing your subscription: You can pause, skip, or cancel anytime. Click the chat button at the bottom of our site to open your account hub, go to the Profile tab, and select View account. Or email us at support@thefoodisgoodlc.com. Cancellation stops future charges; it doesn't refund charges already billed.
  • Failed payments: If a payment fails, we'll retry it and let you know. If we can't collect payment, we may pause or cancel the subscription.

Pre-orders

Some products are offered as pre-orders: you reserve an out-of-stock or soon-to-be-available item. The product page shows the estimated ship timing and how payment works for that pre-order. To cancel a pre-order, email us at support@thefoodisgoodlc.com before it ships and we will cancel it for you, with a full refund to your original payment method of anything you have already paid. If a pre-order is delayed, we will let you know the new timing, and you can keep your pre-order or contact us to cancel it for a full refund to your original payment method before shipment. See our Purchase Options page for details.

Shipping

We ship within the United States, and internationally through Managed Markets (see Layer 3). Shipping times are estimates, not guarantees. Risk of loss passes to you when your order is delivered.

Returns and refunds

Food and drink items are non-returnable (for everyone's safety), as are sale items and gift cards. But if your food or drink item arrives damaged, defective, or wrong, contact us right away at returns@thefoodisgoodlc.com and we'll make it right.

For eligible non-food items, you have 14 days from delivery to request a return or exchange. Items must be unused, in original packaging, with proof of purchase. Start your return at our Happy Returns portal (thefoodisgood.happyreturns.com). Return shipping costs are deducted from your store credit unless the item arrived damaged or wrong. Once we've received and inspected an accepted eligible return, we issue store credit for the purchase price less applicable shipping charges. This does not change the original-payment-method refund for a canceled pre-order before shipment.

Please read our full Refund Policy. It is part of these terms.

Loyalty program

Our loyalty program lets you earn points and rewards on purchases and referrals. Points have no cash value, can't be transferred, and may expire. We may change or end the program at any time; points earned through fraud or abuse will be forfeited.

Community programs

Participation in our community initiatives (the Curious Buds Society, wellness challenges, workshops, pop-up events, and the First Taste Program) is voluntary. Feedback you share with us may be used to develop and improve our products. Anything you share in our public community spaces (such as our Facebook group) can be seen by others, so please don't post information you want to keep private.

Wholesale orders

Purchases for resale or retail partnerships are handled under separate written agreements. These store terms apply to purchases made on thefoodisgoodlc.com.

Food and wellness content

  • Allergens: Our products are made in facilities that may also handle common allergens. Please read product labels carefully, and contact us before ordering if you have a food allergy.
  • Wellness content: Recipes, articles, challenges, and newsletter content are for general information and inspiration only, not medical, nutrition, or dietary advice. Talk to a qualified professional about your health decisions.

Acceptable use

You agree not to use our site: for anything unlawful; to violate anyone's rights (including intellectual property); to harass, abuse, or discriminate against anyone; to submit false or misleading information; to upload viruses or malicious code; to collect other people's personal information; to spam, phish, scrape, or crawl the site; or to interfere with the site's security or operation. We may suspend or terminate access for violations.

Reviews and user content

If you leave a review or send us ideas, suggestions, or other content, you give us permission to use, publish, and adapt it without compensation or obligation to keep it confidential. You're responsible for what you submit. It must be truthful, lawful, and yours to share.

Intellectual property

Everything on this site (text, images, branding, product photography, and design) belongs to The Food is Good, LC or our licensors and is protected by law. You may use the site to shop; you may not copy, reproduce, or exploit any part of it without our written permission.

Accounts

If you create an account, you're responsible for keeping your login details private and for everything done with your account. Tell us right away if you suspect unauthorized use.

Limitation of liability

We do our best, but we don't guarantee the site will always be uninterrupted, timely, secure, or error-free, and products are provided "as is" except where we expressly state otherwise.

To the maximum extent the law allows, The Food is Good, LC and our team, suppliers, and service providers won't be liable for indirect, incidental, special, or consequential damages arising from your use of the site or products, including lost profits or data, even if we've been told such damages were possible. Where the law doesn't allow these limitations, our liability is limited to the greatest extent the law permits.

Governing law and disputes

These Terms, and any dispute arising out of or relating to them or your use of our store, are governed by the laws of the State of Georgia, USA.

Changes to these terms

We may update these terms by posting the new version here and revising the "Last Updated" date. Continuing to use the site after changes means you accept them. If a change is material, we'll give additional notice.

Contact us

Questions about these terms? Email support@thefoodisgoodlc.com.

Layer 2: Shopify's role

Our store runs on Shopify. That means:

  • Shopify is the platform, not the seller. Your domestic purchase is with us, not with Shopify. Shopify provides the technology that powers our store and checkout. (See Shopify's Shop Pay merchant terms: "The sale of goods or services … are solely between you, as the Merchant, and the Customer. Shopify is not a party to these transactions.")
  • Payments are processed through Shopify Payments and the payment providers in Layer 3.
  • Shop Pay: if you check out with Shop Pay, Shopify's consumer terms apply to that service.
  • Fraud and security: Shopify screens orders for fraud and works to keep its platform secure.

Shopify's own legal terms govern its services. See Shopify's Terms of Service and Privacy Policy.

Layer 3: Third parties act under their own terms

Payment providers

The payment method you choose is governed by that provider's own terms and privacy policy. We simply offer them at checkout. (See our Privacy Policy for the full list with links.)

International orders: Global-e

Orders placed from outside the United States go through Shopify's Managed Markets program. Global-e is the merchant of record (the legal seller) for these orders. It handles duties, taxes, customs documentation, and delivery, and you'll see and agree to Global-e's terms and privacy policy at checkout. Note that PayPal isn't available on Managed Markets orders.

Returns: Happy Returns

Eligible returns are processed through our Happy Returns portal. Happy Returns operates the return experience under its own terms.

Communications: Klaviyo

Order updates, marketing emails, text messages, and review requests are sent through Klaviyo, subject to Klaviyo's terms. Text messaging is governed by the SMS terms below and our Privacy Policy.

Other apps and tools

We use third-party apps to run parts of our store (loyalty, quizzes, fulfillment, and similar functions). Each acts under its own terms and privacy policy. Pre-orders are powered by STOQ; STOQ acts as a data processor on our behalf and publishes its own privacy policy.

SMS Terms & Conditions

Please read these carefully. By opting in (by checking the box, entering your phone number in an on-site widget, or texting JOIN to the number designated for our text program), you expressly consent to receive marketing and non-marketing text messages from The Food is Good, LC at the number you provide. Consent is not required to purchase.

  • What you'll get: order notifications (including abandoned-checkout reminders), text marketing offers, and transactional texts such as review requests. You'll receive no more than ten (10) messages per week; actual frequency varies by program.
  • Cost: Message and data rates may apply per your mobile plan, plus any roaming charges.
  • Opting out: Reply STOP to any message to stop. You'll get a confirmation (which doesn't violate your opt-out rights). Reply HELP for help.
  • Eligibility: You must be a US resident, 18 or older, and the account holder for the number you provide. Our text program is not available to Texas residents. Tell us immediately if your number changes (via our website contact form). You're responsible for claims arising if you don't, including under the Telephone Consumer Protection Act.
  • Your data: We use your information to operate the text program. Opt-in data and consent are never shared with third parties except the messaging partners needed to run the program. Our site uses cookies to track cart contents, including abandoned checkouts, to time cart-reminder texts.
  • Service: Mobile networks are outside our control; we're not liable for delivery issues. We may suspend or end the program, or your participation in it, at any time. We may update these SMS terms by posting them here; continued consent after changes means you accept them.
  • These SMS terms are part of our Terms of Service and Privacy Policy.