Refund Policy

The Food is Good, LC · thefoodisgoodlc.com
Last Updated: September 25, 2026

We want you to love what you ordered. This page explains what can be returned, how exchanges work, and how refunds are issued.

Non-returnable items

Food and drink items are non-returnable, unless they arrive damaged, defective, or wrong. Sale items and gift cards cannot be returned either.

Please get in touch if you have questions or concerns about your specific item before you buy.

Damages and issues

Please inspect your order when it arrives. If your food or drink item or your non-food item arrives damaged, defective, or wrong, contact us right away at returns@thefoodisgoodlc.com so we can evaluate the issue and make it right.

Eligible non-food items

For eligible non-food items, we have a 14-day return and exchange policy. You have 14 days after the date of delivery to request a return or exchange.

To be eligible, your non-food item must be unused and in its original packaging, in the same condition you received it. You will also need your receipt or proof of purchase.

To start a return, visit our Happy Returns portal at thefoodisgood.happyreturns.com. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with a return question at returns@thefoodisgoodlc.com.

Exchanges

For eligible non-food items, the fastest way to get what you want is through our Happy Returns portal.

Store credit

We will notify you once we have received and inspected your return, and let you know if the return was accepted or not, and the reason why. If accepted, you will receive store credit for the purchase price, less any applicable shipping charges. Return shipping is deducted unless the item arrived damaged or wrong.

If you paid with a gift card and there is an issue with your order, such as damage, a defect, or the wrong item, we will make it right and grant store credit where appropriate, just like with any other purchase.

A note on pre-orders

This page covers returns of delivered orders. Canceling a pre-order is different. If you cancel a pre-order before it ships, you receive a full refund to your original payment method. See our Purchase Options page for details.

In-person (pop-up event) purchases

Something not right with your purchase? Let us know before you leave the event. On-site exchanges are welcome as long as the products have not been taken off the premises. After items have left the event, the standard return policy above applies.

Wholesale orders

Returns for wholesale and retail-partnership orders are handled according to the applicable agreement.