Purchase Options

The Food is Good, LC · thefoodisgoodlc.com
Last Updated: September 25, 2026

Some items in our store are offered as a subscription, a pre-order, or through our First Taste Program. This page explains how each option works and how to change or cancel.

Subscriptions

When you purchase a subscription, you receive repeat deliveries at the frequency you choose. You are charged automatically for each delivery.

Your subscription renews automatically each billing period until you pause, skip, or cancel it. The price, billing interval, and any introductory discount are shown before you check out.

If the item you want to subscribe to is out of stock, you can pre-order your subscription. You pay a deposit upfront to reserve it, and the pre-order terms below apply to that first order, including cancellation and refunds.

To manage your subscription, click the chat button at the bottom of our site to open your account hub. Go to the Profile tab, select View account, and log in. From there you can pause, skip, or cancel anytime. You can also email us at support@thefoodisgoodlc.com and we will take care of it.

Canceling stops future charges. It does not refund charges that have already been billed.

If a payment fails, we will retry it and let you know. If we cannot collect payment, we may pause or cancel your subscription.

Your payment details go directly to our payment provider. We never see or store your full card or bank numbers.

Pre-orders

A pre-order reserves an out-of-stock or soon-to-be-available product. The product page shows the estimated ship timing and whether you pay in full now or a deposit, plus when any remaining balance will be collected.

If your order mixes in-stock and pre-order items, the in-stock items ship right away. Your pre-order items are handled as a separate order, so canceling them will never affect items that have already shipped.

To cancel a pre-order, contact us at support@thefoodisgoodlc.com any time before it ships, and we will cancel it for you. Please allow up to 24 hours for a response. Only pre-order items that have not yet shipped can be canceled.

If you paid in full, you receive a full refund to your original payment method. If you paid a deposit, the deposit is refunded in full to your original payment method and any remaining balance is voided, so it is never charged.

If a pre-order is delayed, we will let you know the new timing. We will review any scheduled remaining payment and contact you about any change needed; it does not automatically move with the new ship timing. You can keep your pre-order or contact us to cancel it for a full refund to your original payment method before it ships.

Once a pre-order ships, it cannot be canceled. Because we sell food & beverage items, shipped items cannot be returned unless damaged or incorrect. Our Refund Policy applies.

First Taste Program

The First Taste Program gives members early access to new products. Participation is voluntary. You can opt in or opt out at any time.

When a First Taste offer includes a product shipment, how and when you pay is described when you join. There is no set schedule. To opt out, click the chat button at the bottom of our site to open your account hub. Go to the Profile tab, select View account, and log in. Or email us at support@thefoodisgoodlc.com.

Feedback you share with us may be used to develop and improve our products.

Questions

To cancel or change a subscription, pre-order, or First Taste participation, email support@thefoodisgoodlc.com. For returns on delivered orders, please see our Refund Policy.