Utilisez ce texte pour répondre de manière aussi détaillée que possible aux questions de vos clients.

Utilisez ce texte pour répondre de manière aussi détaillée que possible aux questions de vos clients.

Utilisez ce texte pour répondre de manière aussi détaillée que possible aux questions de vos clients.

Our Product Subscriptions allow you to receive regular deliveries of any products from our catalog, including our popular sip bundles. It's a convenient way to ensure you never run out of your favorite flavors.

Absolutely! You can customize your Product Subscription by selecting any products from our catalog, including individual items or sip bundles, and setting your preferred delivery frequency.

Sip bundles are curated collections of our beverage products, typically featuring a variety of our teas and other drink options. They're a great way to embark on a flavor adventure or stock up on your tried-and-true favorites.

You can easily manage your subscriptions through your account on our website. Here, you can modify products, adjust delivery schedules, pause, or cancel your subscriptions at any time.

Currently, we ship within the United States including Hawaii and Alaska. Shipping to Canada will be available soon with Mexico to follow.

We offer a variety of flexible payment options to make your shopping experience convenient.

Our accepted payment methods include:

• PayPal
• Klarna
• Affirm
• Bitcoin (via Solana Pay)
• Major credit cards (through Shopify Payments)

These options allow you to choose the payment method that best suits your needs, including traditional methods, installment plans, and cryptocurrency.

Our products are available for purchase through multiple channels:

• Our official website (thefoodisgood.com)
• Walmart.com
• The Shop App
• Facebook Shop
• Instagram Shop
• TikTok Shop

Each platform may offer its own discounts and promotions for additional savings, so be sure to check for special offers when shopping.

Once your order ships, you'll receive an email with tracking information. You can also log into your account on our website to view your order status and tracking details. Additionally, you can request that information in a chat, located at the bottom right of the screen.

Shipping rates vary based on the destination and the size and weight of the package. For specific shipping costs, you can view the rates at checkout before finalizing your purchase.

Typical processing time is 1-2 business days. Once shipped, delivery times usually range from 3-10 business days depending on your location and shipping service chosen.

Our food and beverage items are generally final sale due to their sensitive nature. However, we understand that issues can arise.

We consider returns on a case-by-case basis, particularly in situations where:

• The product was damaged during shipping
• The product package has been compromised

If you encounter any issues with your order, please contact our customer service team, and we'll do our best to resolve the situation to your satisfaction. Visit our Returns & Echanges and our Refund Policy pages for more detailed information.

The Curious Buds Society is our vibrant community of food and beverage enthusiasts. It's a multi-tiered loyalty program that offers exclusive rewards, early access to new products, and special discounts to our members.

You can join the Curious Buds Society by signing up for our newsletters and email marketing campaigns on our website. Once you've also made a purchase, this will automatically enroll you in the society, giving you access to exclusive benefits and updates.

The First Taste Program is the premier tier of our Curious Buds Society. Members of this program have the exciting opportunity to participate in product testing and provide valuable feedback on new creations before they're released to to the general public or the other tiers of the society.

Joining the First Taste Program involves a few exciting steps that help us get to know you better:

1. First, become a member of the Curious Buds Society by signing up for our newsletters and email marketing campaigns.
2. Then, take our product quiz to help us understand your unique tastes and preferences.
3. Make at least three purchases from different product categories within a three-month period. This shows your enthusiasm for exploring our diverse range!
4. Write, submit, and share at least two product reviews; sharing your honest feedback with our community.
5. We will review your eligibility and send you a welcome email.

We aim to introduce new products for testing regularly, but the frequency may vary. First Taste Program members will be notified when new items are ready for their inquisitive palates and honest productive feedback.

You can sign up for our "Curious Buds Weekly" newsletter on our website to receive updates, recipes, and exclusive offers. This also enrolls you in the Curious Buds Society!

Our newsletters include product highlights, healthy living tips, recipes, and other value-added services. We also feature educational content about ingredients, helping our Curious Buds deepen their culinary knowledge and appreciation for quality foods and beverage options.

We have several engaging initiatives and campaigns for our Curious Buds community:

• "Curious Buds Weekly" Newsletter: Our main communication channel for updates, recipes, and exclusive offers.
• "Healthy Tuesday Kickoff" Email Campaign: Weekly wellness tips and healthy living inspiration.
• "Tea Time Trivia" Series: Fun, educational content about tea and its rich history.
• "Wellness Wednesday" Program: Midweek motivation focusing on holistic health and wellbeing.
• "Foodie Friday" Campaign: Celebrating culinary creativity with recipes and cooking tips.
• "Sip & Savor Saturday" Initiative: Exploring flavor pairings and tasting notes for our beverages.
• "Mindful Moments" Series: Encouraging mindfulness and relaxation, often paired with our tea products.
• Seasonal Campaigns: Special themed content around holidays and changing seasons, featuring relevant products and recipes.

These initiatives are designed to educate, inspire, and engage our Curious Buds, creating a vibrant community of food and beverage enthusiasts. Through these programs, we aim to enhance our members' culinary experiences and support their journey towards a healthier, more flavorful lifestyle.

Yes, we regularly update our blog with informative and engaging content. Our blog is divided into three main categories:

1. Tasty Recipes: A collection of culinary creations featuring our products with creative serving ideas; perfect for home cooks of all levels.
2. About Our PBMs: Informative posts about Powdered Beverage Mixes (PBMs), including usage tips and health benefits.
3. In Other News: Educational content about ingredients we carry, as well as other interesting ingredients from a global perspective. This section broadens our Curious Buds' culinary horizons and deepens their understanding of global food culture.

You can find us @thefoodisgoodlc accross Facebook, Instagram, LinkedIn, TikTok, Pinterest, and Twitter. Follow us for daily updates, recipes, and engaging content that celebrates our community of Curious Buds. Our social media channels reflect the same themes and initiatives as our newsletters, providing a cohesive experience.

Our social media content is closely aligned with our community initiatives. You'll find:

• "Tea Time Trivia" posts to educate and entertain
• "Wellness Wednesday" tips for holistic health
• "Foodie Friday" recipe shares and cooking inspiration
• "Sip & Savor Saturday" flavor exploration posts
• "Mindful Moments" for relaxation and mindfulness We also use our social platforms to announce exclusive offers and events for our Curious Buds Society members.

There are several ways to actively engage with our Curious Buds community:

• Participate in our social media challenges and contests
• Share your own recipes or photos using our products and tag us
• Join discussions in the comments sections of our blog posts
• Attend virtual events or webinars we host (announced through our newsletter and social media)
• Provide product reviews and feedback
• For our most engaged members, apply to join our First Taste Program for exclusive product testing opportunities

We encourage our Curious Buds to actively participate in these community-building activities to get the most out of their membership and connect with fellow food and beverage enthusiasts.

You can reach our customer support team via email, direct messaging accross our social media shops, or through the contact and chat forms on our website. We're always here to assist our Curious Buds!

Partially. For items purchased at Walmart.com, Walmart will handle your customer service inquires, via email, phone call, or in store interactions. We provide support for all other platforms where the purchase was made.

While we don't have a formal satisfaction guarantee due to the sensitive nature of our products, we are committed to ensuring our customers have a positive experience. If you're unsatisfied with your purchase for any reason, please reach out to our customer support team, and we'll work with you to address your concerns.

The best way to stay informed is to:

• Join our Curious Buds Society by signing up for our newsletter
• Follow us on social media (Facebook, Instagram, TikTok, etc.)
• Regularly check our website and partner platforms (Walmart.com, The Shop App) for special offers

Remember, different platforms may have their own unique promotions so it's worth checking multiple channels for the best deals if you so choose.

Our Store Policies and important information are readily available for your reference:

1. In the main navigation menu of our website, you'll find a dedicated "Policies" tab.
2. Additional policy information is located in the footer section of our website.

We encourage all customers to review these policies to ensure a smooth shopping experience and to understand our terms of service, privacy practices, and other important guidelines.

In the event of a recall, we prioritize customer safety and communication. We will notify affected customers immediately through direct communication channels such as email. Additionally, any recall information will be prominently displayed on our website's homepage and the relevant product pages.

We recommend regularly checking your email and our website for any important updates or notices regarding our products.

Proper storage is key to maintaining the quality and flavor of our products. Here are some general guidelines:

1. Teas and Herbs: Store in an airtight container away from light, heat, and moisture. Keep in a cool, dark place like a pantry or cupboard. Avoid storing near strong odors as teas can absorb other scents.
2. Spices and Seasonings: Keep in airtight containers in a cool, dry place. Avoid direct sunlight and heat sources. Most ground spices maintain peak flavor for about 6 months to a year.
3. Oils and Vinegars: Store in a cool, dark place away from heat and direct sunlight. Tightly seal bottles after each use. Some oils, especially nut-based ones, may benefit from refrigeration after opening.
4. Sauces and Condiments: Refrigerate after opening unless the label specifies otherwise. Use clean utensils to prevent contamination.
5. Honey and Sweeteners: Store at room temperature in a dry place. If honey crystallizes, gently warm in a jar in warm water.
6. General Tips: Always check the label for specific storage instructions. Use older products first to ensure you're enjoying everything at its peak quality. Keep all products sealed when not in use to preserve freshness.

By following these guidelines, you'll help ensure that your The Food is Good, LC products maintain their quality and flavor for as long as possible. Remember, proper storage not only extends the life of your products but also preserves their unique flavors and aromas for your culinary adventures!