Wholesale account + eligibility
Do you have a minimum order quantity (MOQ)?
Yes. MOQs are furnished upon approval based on product category, case pack, and shipping method.
Who can apply for a wholesale account?
Retailers, food service operators, and approved institutional buyers with a valid business entity and resale documentation (as applicable).
Do you require a resale certificate or tax exemption documentation?
In most cases, yes. We may request a resale certificate and/or tax exemption documentation during onboarding, depending on your location and buyer type.
Can I purchase for personal use at wholesale pricing?
No. Wholesale pricing is reserved for approved business buyers purchasing for resale or approved institutional use.
Can I sell The Food is Good, LC products online?
Online resale may be permitted depending on channel and compliance requirements.
Do you provide marketing assets?
Yes. Approved partners may receive product photos and merchandising guidance to support sell-through.
Ordering + product details
How do I place an order?
After approval, you will receive ordering instructions and access to wholesale pricing. Orders are typically submitted via purchase order (PO) or the approved ordering method provided during onboarding.
Do you offer case packs?
Yes. Case packs vary by item and are provided upon approval.
Do you offer samples?
Sampling may be available for qualified buyers. Availability and sample fees (if any) are shared during the approval process.
Do you offer pre-orders or limited runs?
Yes. Select items may be offered as pre-orders or limited runs with scheduled ship windows. Details are provided at the time of ordering.
Lead times + fulfillment
What is your typical lead time?
Lead times vary by product category and order volume. Standard lead time ranges and any seasonal constraints are confirmed upon approval and at the time of order.
Do you accept backorders?
Backorder availability is determined by product and supplier schedule. We confirm options at the time of ordering.
Shipping + delivery + damages
Where do you ship from?
We ship from the United States. Shipping origin and routing details are confirmed during onboarding.
Who pays for shipping?
Shipping is billed to the buyer. We confirm shipping cost prior to fulfillment.
What if my order arrives damaged?
Damages must be reported within the claims window provided at onboarding. Photos of outer cartons, inner packaging, and affected items are typically required to process a claim.
Can I use my own carrier account?
Yes, upon request and subject to approval. Provide your carrier account details during onboarding.
Payment terms
Do you offer net terms?
Payment terms are established during onboarding and may vary by buyer type and order history.
What payment methods do you accept?
Accepted payment methods are confirmed upon approval (e.g., ACH, card, wire, or other approved methods).